May 23, 2013

AutoCAD 2013: how to choose which customization to sync

Previously, we covered the new cloud sync feature in AutoCAD 2013. It works well if you always make changes to your settings when you are signed in. Let’s say you make some changes in one computer that sync to Autodesk 360. But you also make some changes to AutoCAD settings on your offline computer. That means you have two different settings. Which settings AutoCAD will recognize? Will it pick latest setting from both computers? No, you must choose which settings you want to keep.

When you have different settings between 360 and your computer

When you have different settings on different computer, Autodesk 360 will show an error message on title bar. It won’t do anything further until you confirm what you want. Click customization Sync error under your sign in name.

customization sync error

To sync or not to sync

AutoCAD will offer you to stop syncing this computer or keep syncing with 360. If you choose to stop syncing, then AutoCAD will not do it anymore until you change it from online option.

keep or stop syncing

If you choose to keep syncing, it will show another options. So which one you want to keep? The settings on your local computer or the one on the cloud?

choose which settings to use

Whatever you choose, choose wisely. I would suggest you to backup your setting before you do this.

After you do above steps, but you still see the error message, you can try to sign out then sign in again. It works on my side. But I think restarting your AutoCAD will also work.

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About Edwin Prakoso

Edwin works as an Application Engineer in Jakarta, Indonesia. He has 4 years experience in building industry, then start to work for Autodesk reseller.
He is certified as Revit Architecture 2010 certified professional and AutoCAD 2013 certified professional.
He loves sharing his experience and starts to blog on CAD notes. Now using CAD is more to a lifestyle for him than working.
You can reach him on twitter @CADnotes. You can also connect with him on LinkedIn. If you prefer email, reach him at edwin.prakoso@cad-notes.com.

  • Long Giang

    Hi Prakoso !
    How to fix this error when Autodesk 360 auto sync.
    [IMG]http://i281.photobucket.com/albums/kk213/codered8x/syncerr2.png[/IMG]
    [IMG]http://i281.photobucket.com/albums/kk213/codered8x/syncerr.png[/IMG]

    • http://cad-notes.com Edwin Prakoso

      Have you tried to click troubleshooting errors and see the error details? It could be your internet connection too.

      • Long Giang

        I have tried to click troubleshooting errors and it directed to  Autodesk 360 help site which show me there are 2 causes : internet connection and computer time zone. But my internet connection is fine and computer time zone is correct. I have also searched this problem by Google but I still haven’t found any solves. Hoping you can fix it. Thank Edwin !

        • http://cad-notes.com Edwin Prakoso

          It looks like it’s a known issue. I see several posts in forums that mentioning the same problem. I believe Autodesk will fix it the the next service pack/update.

        • http://cad-notes.com Edwin Prakoso

          The hotfix is now available. Download it here: http://usa.autodesk.com/getdoc/id=DL19683742
          Don’t forget to read the documentation how you can apply it.